Box seems frozen or not connecting

Box seems frozen or not connecting

Please Power Cycle your box, Modem and Router.  Unplug ALL of them for 10 minutes from the power source, then plug them back in.  This can help fix a lot of common issues with the box failing to check its version, or just not connecting to the internet.  Or if it's frozen.
Also
Your Remote may not be paired to the box anymore. Go here to see how to pair it back: https://boxhelpers.zohodesk.com/portal/en/kb/articles/pairing-softbox-go-remote


    • Related Articles

    • NO Pin? Box X pin.

      Getting No Pin in your email? This could mean: 1.  You are not on the internet. 2. Your email address you inputted was wrong. To Fix this error.  Press the back arrow on your remote to remove the keyboard on the screen. Then Click Change Email.  Try ...

    • Power Cycle your box, router and internet

      If none of your Apps will play movie or show, and you have already done an internet Speed test from the homescreen then do this: Unplug your Router, your Modem, Your TV, and Your BOX. Leave them unplugged for 10 minutes. Then plug them back in.

    • Device Check Network Error

      Box X temporarily do this to fix it: If that does not fix it, Do this to fix it: 1st Solution. https://vimeo.com/1004991193 2nd Solution https://vimeo.com/1004992424 Most Softbox Xs and Pros are getting 4- 5 years old. If you follow the steps above ...

    • Fix Box X install

      Fix Box X install This will show you how to fix box X if it will not install on your Softbox Do this if your Box X tried to update but can not install or finish the download. For the Softbox X or Softbox Pro Do this: For the Softbox Go Do this:

    • How To Update an App on BOX X

      How To Update an App on BOX X Please Start by uninstall ALL your Free apps on your box. There is no need to uninstall Drivemob Pro, Or Droid VOD unless it is giving you trouble. To uninstall your apps follow this video: ...