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• Power Cycle your box, router and internet

  If none of your Apps will play movie or show, and you have already done an internet Speed test from the homescreen then do this: Unplug your Router, your Modem, Your TV, and Your BOX. Leave them unplugged for 10 minutes. Then plug them back in.

• Box seems frozen or not connecting

  Please Power Cycle your box, Modem and Router. Unplug ALL of them for 10 minutes from the power source, then plug them back in. This can help fix a lot of common issues with the box failing to check its version, or just not connecting to the ...

• logging into box in Hotel

  A lot of hotels require a portal login  You could install the box X software on an android tablet or phone. And use our software that way. then Cast to the TV in the Hotel Or you could login using hotspot. It is possible to use the box with this ...

• How do I fix Buffering?

  For Drivemob: 1. Check your internet speed. On the Softbox Buzz do this: Video: https://vimeo.com/1001693769?share=copy#t=0 Written instructions: Go to the App store. Download Speed Test. Find out what your Download Speed is. For other boxes and ...

• Stuck on the Screen with the X

  This may mean that you are not connected to the internet. Try these things below: 1.  First just press the curved return arrow to back out and choose Exit.  See if this refreshes and fixes the problem. 2. Power Cycle. Unplug your Router, Modem and ...