Box X temporarily do this to fix it:
If that does not fix it, Do this to fix it: 1st Solution.
https://vimeo.com/1004991193
2nd Solution
Most Softbox Xs and Pros are getting 4- 5 years old. If you follow the steps above and still can not figure out how to get things going, the easiest solution is to get the new Softbox Buzz which does not have Box X and will not be affected by this current issue. You can get one here: https://home-base-107464.square.site/#items