My box will not power on

My box will not power on

My box will not come on

In most cases this is an issue with your Softbox power supply or power cable. 

1. If you have another Softbox with a matching power cable you could try that power cable to see if fixes your issue.
Go here to purchase a new power cable:
Softbox Buzz:  You may be able to to just plug your softbox buzz directly into a USB port on your TV- So try that first.  If not any modern USB power cell phone charger could work if it is 10 watts or higher. This is one we recommend: https://a.co/d/0UCaumV
Softbox Go(White): This is one we recommend: https://a.co/d/2yYyCzf
Softbox Go(black) This is one we recommend: https://a.co/d/ixbwvOK
Softbox X or Softbox Pro: This is one we recommend: https://a.co/d/2xYi5GW

If the new power cord does not fix this then you need a new box. 

 If you need a new box. Please message us with your purchase date and user info so we can help you.



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