1. Factory Reset the Softbox Buzz,

Go to the Settings Gear/ Settings/Device Preferences/About/Factory Reset---

Then choose Erase Everything.

2.  Unplug your Router for 5 minutes.

Then  Replug in and wait for your Internet to come back up.

Then Follow these instructions to set up your softbox buzz: https://boxhelpers.zohodesk.com/portal/en/kb/articles/softbox-initial-setup