make sure your WiFi is turned on. You Wifi Needs on your Softbox Buzz. Go to Settings Gear/Wifi
If this does not work. make sure your You are choosing the correct Server in Settings/Server Settings.
Also you should press the Red button to Edit the server such as Drivemob and Make sure you are using the correct user and pass.
4th.
Go to the home screen on your box and Press the Green button to do a speed test. What is your internet Speed? Do you have internet. If not. You need to fix that situation first buy contacting your internet provider.
5th.
If you are sure you have internet on your Softbox Buzz and have the correct user and pass and server then Make sure you dont have a firewall on your internet.