Quick Trouble Shooting Steps

Quick Trouble Shooting Steps

Quick Trouble Shooting.
1.  Power cycle
Unplug your Router, your Modem, Your TV, and Your BOX. Leave them unplugged for 10 minutes. Then plug them back in.
2. Clear up all Possible Space on your device:
This is how: https://boxhelpers.zohodesk.com/portal/en/kb/articles/clearing-up-space-so-apps-will-install
3.  Fix your App
Clear the data on the app this is how: https://boxhelpers.zohodesk.com/portal/en/kb/articles/fix-or-uninstall-and-app-on-softbox-go
4. Use your Correct Login (capitals Do matter)--- Also Make sure your Service did not expire.
This is how to look up all your correct passwords for your account: https://boxhelpers.zohodesk.com/portal/en/kb/articles/billing-portal
5. Be sure ALL firewalls are turned off. (Especially if you use ATT)
This is how: https://boxhelpers.zohodesk.com/portal/en/kb/articles/att
6. Try a different app for your service:
This is how: https://boxhelpers.zohodesk.com/portal/en/kb/articles/installing-softbox-apps-on-your-device
7. If you are having Buffering Follow these steps to resolve it: https://boxhelpers.zohodesk.com/portal/en/kb/articles/how-do-i-fix-buffering