General
Send us a message, or ask for support
To send us a message or ask for support. 1. First Click on the Magnifying Glass at the top right and Try searching for words related to your problem. Try a few different ones. This way you can get an answer to you issue right away. 2. If you cannot ...
Service Refunds (Drivemob, Droid, Plex)
We are sorry to hear you want to cancel your services. When a subscription is made and paid for, we purchase the service from the provider and give it to you. The provider does not give any refunds for any services unused. There is no way to return ...
Log into Plex
For Softbox Buzz, install Plex using the App Store. This is how: https://vimeo.com/1001698087?share=copy#t=0 Then : Watch this video for an easy walkthrough on logging in and using Plex: https://boxhelpers.com/plex/ ...
Locked out of Softbox Go softboxgod password
Set up personal GMAIL on Softbox GO Do this to Fix it: 1. Hold down the White button below the pink sticker on until you see the screen change to Factory Reset-- Or erasing. After the factory reset, do this to get it back up: ...
Operate TV Softbox Go(White) Remote
Remote to TV Softbox Go Google This will show you how to Power Off, and adjust volume on your TV with your Softbox Go remote
Fix or Uninstall any APP on Softbox
Fix or Uninstall any APP on Softbox For Softbox Buzz do this: 1. Clear the data on the App- This is how: https://vimeo.com/1001399643?share=copy#t=0 2. if that does not work, you could uninstall and reinstall the APP- this is how: ...
How To Update an App on BOX X
How To Update an App on BOX X Please Start by uninstall ALL your Free apps on your box. There is no need to uninstall Drivemob Pro, Or Droid VOD unless it is giving you trouble. To uninstall your apps follow this video: ...
Drivemob or other service on iPHONE
This will work for ANY apple device. Such as iPhones, iPad, or Apple Streaming box For these services: Drivemob, Empire, Lime Pie, Droid VOD, and Krazy World. For Plex and Jellyfin look further down the page. Go to the App Store and install: iPlayTV. ...
Setup Softbox after a Factory Reset
For the Softbox Buzz Do this: http://boxhelpers.com/drivemob-login/ For the Softbox Go (White) Do this: 1. https://vimeo.com/1001688789?share=copy#t=0 2. Complete Checklist: https://boxhelpers.com/get-started-go/ if you already have Drivemob Then you ...
Pairing Softbox Remote
Softbox Buzz Here is a quick video showing how: https://vimeo.com/1001697986 Press the Reset button on the side of the Softbox Buzz(Not the remote) Then follow the instructions on the screen. This can take several attempts and can take few minutes to ...
Plex for Mobile
Plex Share- Is what you are paying for by the month to get all the Content. Movies and Shows. Plex Access- Or Pass is something the Plex App itself charges to use it's app on different devices. It does not go to us, and has nothing to do with us. ...
Drivemob Mob Stuck on Blank Screen on Drivemob Orange Car app XCIPTV
Drivemob Mob Stuck on Blank Screen. And is not showing Live TV or TV guide: Watch this video to see how to fix it: ALL Permission Need to Be allowed for the DriveMob Pro App.
Softbox Go Ethernet Adapter
Softbox Go Ethernet Adapter
Look Up password
To look up your password to any service do this: 1. Log into the billing portal: https://billing.drivemob.org/clientarea.php If you don't know your password, click forgot password and check your email to reset your password. If You dont recieve and ...
NO Pin? Box X pin.
Getting No Pin in your email? This could mean: 1. You are not on the internet. 2. Your email address you inputted was wrong. To Fix this error. Press the back arrow on your remote to remove the keyboard on the screen. Then Click Change Email. Try ...
Droid VOD info
This page will give you ALL the info you need for Droid VOD: https://boxhelpers.com/droid-vod-info/
Stop Smarters Auto Bootup
1. Go to Settings, by clicking the settings gear at the top right. 2, Choose General Settings 3. Uncheck AutoStart on Bootup, Then click Save Changes.
All Drivemob Pro Info
All DriveMob Pro Info, GO HERE: https://boxhelpers.com/drivemob-pro/
Discord
Invite to Softbox Discord: https://discord.gg/B3yAVmkMtC
No Sound
If it is Plex with no sound do this: https://boxhelpers.zohodesk.com/portal/en/kb/articles/plex-no-sound If is is Jellyfin with no sound do this: https://boxhelpers.zohodesk.com/portal/en/kb/articles/jellyfin-sound-fix If it is no sound in Drivemob ...
Bee TV Settings
In BEE TV you Must Do this: Click on the 3 lines in top left Go down to Settings Scroll down and choose: "Choose Default Player Action" Choose: Play with external video player Then make sure you have installed VLC player. You will find it in the ...
AT&T Firewall and Blocking
AT&T may be blocking your App. Go below to fix it. This may be why you can no log in to Lime Pie, Droid VOD, or Some other service. IN th ATT APP--Called Smart Home Manager: ------------------------------------------------------------- 1. Open the ...
Drivemob Pro Logging in to black screen
Follow this to fix your app: https://boxhelpers.zohodesk.com/portal/en/kb/articles/fix-or-uninstall-and-app-on-softbox-go
Can't Play Movies in Plex
Do THis to Fix Plex 1. Uninstall the Plex App. if you are not sure how see this on how: https://boxhelpers.zohodesk.com/portal/en/kb/articles/fix-or-uninstall-and-app-on-softbox-go 2. Go to plex.tv on whatever device(Phone or PC) browser you plan to ...
Getting Started Softbox Go
Go here and do Check List. https://boxhelpers.com/get-started-go/
logging into box in Hotel
A lot of hotels require a portal login You could install the box X software on an android tablet or phone. And use our software that way. then Cast to the TV in the Hotel Or you could login using hotspot. It is possible to use the box with this ...
White Gloves Setup
We we log on your box and set it up for you. While you sit back and relax: https://thedrivemob.com/product/white-glove-setup/
iMPlayer Tutorial
Go here to learn how to use iMPlayer: https://boxhelpers.com/implayer/
Device Check Network Error
Box X temporarily do this to fix it: If that does not fix it, Do this to fix it: 1st Solution. https://vimeo.com/1004991193 2nd Solution https://vimeo.com/1004992424 Most Softbox Xs and Pros are getting 4- 5 years old. If you follow the steps above ...
DVR Recording Live TV
The Softbox Buzz comes with DVR built in. Go here to see how to set up and use the recording features: https://boxhelpers.com/drivemob-pro/
Plex App Tutorial
Plex is an App for on Demand Movies and Shows. It has over 20000 movies and over 10000 shows. It works with NO buffering. It will replace Netflix, Hulu, Prime, HBO Max, and many others. Go here to learn about it: https://boxhelpers.com/plex/
Timezone Adjustment
To change the Timezone. Click on the Gear at the top right. While you are there click on the Box that Says "12h" Then go down to "System Settings" You then may need to Click on Droid Setting or Device preferences to find your Time and Date, or ...
Invalid user or pass or can't login
Invalid user or pass always means that your user and pass is incorrect, you are using the wrong app, the server is down(very unlikely) or your service has Expired. Go here to check to make sure your password is correct: ...
Empire IPTV All apps and info
This will give you any info you need on Empire Empire – Box Helpers
Box X and DriveMob- What are the Differences?
DriveMob and Box X are two very different things. DriveMob is and IPTV service that can be paid for by the month or by the year and give you access to over 3000 live channels. It can be logged on and used on 3 boxes simultaneously. Box X The $3.97 ...
Cinema HD Ads how to close them
Wait how many seconds you see up at the top right and then click on the X or press the Curved Return arrow on your remote(house button) IF you want an app with NO Ads, get LimePie. You can get it here: https://billing.drivemob.org/store/lime-pie-vod
Stuck on the Screen with the X
This may mean that you are not connected to the internet. Try these things below: 1. First just press the curved return arrow to back out and choose Exit. See if this refreshes and fixes the problem. 2. Power Cycle. Unplug your Router, Modem and ...
DriveMob XCIPTV APP Tutorial- Drivemob with Orange Car APP
This will show you all you need to know about the IPTV services DriveMob App XCIPTV. In BoX X you will find the DriveMob App. It will be the App with the Orange Car.
Box Initial Setup Softbox Buzz
This will show you all you need to get fully set up with your Softbox buzz from the beginning. Just go through this checklist: https://boxhelpers.com/setup-info-buzz/
How to use your Softbox Buzz Remote
This will show you how to use the Softbox Buzz Remote: Programming Remote to operate your TV Volume and Power-- ANd turn on Backlight of remote: Pairing and Resetting your Remote:
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